DinoMart Return & Refund Policy (Updated 2026)

Return Window You have 30 days from the date your item is delivered to request a return.

Eligibility for Returns

To qualify for a return, your item must meet all of the following conditions:

• In the same condition you received it

• Unopened, unused, and in original packaging

• Includes all accessories, inserts, and manufacturer materials

• You can provide proof of purchase (order number or receipt)

Items that have been opened, handled, displayed, or damaged after delivery cannot be returned.

How to Start a Return

Email us at sales@dinofam.io to request a return authorization.

All returns must be shipped to:

DinoMart 2897 Village Dr Fayetteville, NC 28304

Items sent back without prior authorization will not be accepted.

What DinoMart Is Responsible For

We cover return shipping and provide full refunds only in the following situations:

1. Wrong Item Shipped

If we send the incorrect product, we will provide a prepaid return label and issue a refund or replacement.

2. Manufacturer Defect

If the item has a true defect (broken part, missing accessory, structural flaw), we will provide a prepaid return label and issue a refund or replacement.

3. Shipping Damage

If the item arrives damaged in transit, we will file the carrier claim and provide a refund or replacement.

What DinoMart Is Not Responsible For

These situations do not qualify for free returns or refunds:

Collector‑Grade Preferences

We do not accept returns for:

• Minor paint variations

• Slight packaging imperfections

• Factory QC inconsistencies

• “My friend is picky about box condition”

• “I changed my mind”

These are not defects and fall under customer‑paid return shipping + restocking fee.

Opened Items

Once a collectible is opened, it cannot be returned.

Buyer’s Remorse

If you simply no longer want the item, you may return it, but:

• Customer pays return shipping

• 15% restocking fee applies

Sale Items & Gift Cards

These are non‑returnable.

Return Shipping Responsibility

• DinoMart pays return shipping for:

  • Wrong item shipped

  • Defective item

  • Shipping damage

• Customer pays return shipping for:

  • Buyer’s remorse

  • Collector‑grade complaints

  • Packaging condition complaints

  • Any non‑defective item

Restocking Fee

A 15% restocking fee applies to all non‑defective returns.

This covers:

• Payment processor fees (non‑refunded by Shopify/PayPal)

• Labor

• Packaging

• Reconditioning for resale

Exchanges

We do not offer direct exchanges. If you want a different item, please:

1. Request a return authorization

2. Complete the return

3. Place a new order

Refunds

Once your return is received and inspected:

• If approved, your refund will be issued to your original payment method within 10 business days.

• Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at sales@dinofam.io.