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Shipping policy

DinoMart Shipping Policy

Shipping Regions DinoMart currently ships to the following locations:

  • United States (all 50 states)

  • U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands

  • APO/FPO/DPO military addresses

  • Canada

We do not ship to any other international destinations at this time.


Carriers We Use We ship exclusively with reliable, trackable carriers:

  • USPS Ground Advantage

  • USPS Priority Mail

  • UPS Ground

  • FedEx Ground / Home Delivery

Carrier availability may vary depending on package size and destination.


Processing & Handling Time We pride ourselves on fast fulfillment for collectors.

  • Orders are processed within 1–2 business days.

  • Orders placed overnight typically ship by 10:00 AM EST the next business day.

  • Orders placed between 10:00 AM and 4:30 PM EST usually ship same day.

During peak seasons, processing may extend slightly due to carrier volume.


Delivery Timeframes Delivery speed depends on your location and carrier:

  • U.S. Mainland: 2–6 business days

  • U.S. Territories & APO/FPO: 5–12 business days

  • Canada: 5–10 business days

Weather events, carrier delays, customs (Canada only), and holiday volume may extend delivery times.


Tracking Information Every order ships with full tracking. You will receive your tracking number via email as soon as your package is scanned into the carrier’s system. Some carriers may take several hours to update tracking after pickup.


Lost, Delayed, or Damaged Packages All DinoMart shipments include insured shipping.

If your package is lost in transit, delayed beyond normal carrier windows, misrouted, or arrives damaged, we will replace the item or issue a refund once the carrier confirms the loss or damage. If the item is no longer in stock, we will provide a refund.

For assistance, contact: sales@dinofam.io


Customs & Import Fees (Canada Only) Orders shipped to Canada may be subject to duties, taxes, or customs processing fees. These charges are determined by Canadian customs and are the responsibility of the buyer. DinoMart does not collect or pay these fees.

We are not responsible for customs-related delays.


Extended Delays If your order exceeds the expected delivery window, please contact us. We will work directly with the carrier to resolve the issue and ensure you receive your items.